Mobile telecom giant MTN, has put on hold the sale of new sim cards and halted new subscriber add-ons following a directive from the National Communications Authority (NCA).
Per the directive, MTN is to immediately stop selling and adding new SIM cards and subscribers to its network until further notice.
According to the NCA, despite numerous engagements with MTN on issues of its quality of service experienced by consumers on its mobile services, the network performance on MTN continues to deteriorate.
Last month, MTN on several occasions had to apologize to its subscribers after numerous network disruptions.
MTN in a statement to Citi Business News has indicated though it is still engaging the NCA on the matter, it will cooperate with the authority to implement the directive.
The telecom operator assured its customers that every effort was being made to urgently address the recent network challenges in service delivery.
MTN is the largest telecom service provider in the country with over 11 million subscribers in the country.
Below is the full statement from MTN:
MTN COMMITS TO RESOLVE RECENT NETWORK CHALLENGES
MTN wishes to assure its valued customers that every effort is being made to urgently address the recent network challenges in service delivery.
MTN is engaging with the National Communications Authority in this regard and will be cooperating with them to implement the recent directive.
We wish to take this opportunity to thank our customers for their continued loyalty whilst assuring them of our commitment to providing them reliable services.
